Privacy Policy
We are committed to protecting your personal data and ensuring strict isolation across our infrastructure. This policy explains how we collect, use, and secure your information.
1. Introduction
Welcome to Avigrah AI ("we," "our," or "us"). We provide an enterprise-grade execution platform designed to connect understanding to action continuously. We respect your privacy and are committed to protecting your personal data.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our application, or interact with our services (collectively, the "Services"). Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the Services.
2. Information We Collect
We collect information that identifies, relates to, describes, or is reasonably capable of being associated with you. The specific types of data we collect include:
A. Personal Data Provided by You
- Account Information: Name, email address, password, company name, and role.
- Billing Information: Payment details, billing address, and transaction history (processed securely via our payment partners).
- Communication Data: Content of support requests, feedback, or any direct correspondence.
B. Automatically Collected Data
- Usage Metrics: Log data, feature interaction, time spent on pages, and pipeline execution frequency.
- Device Information: IP addresses, browser type, operating system, and network configurations.
- Telemetry: Performance and error logs generated during the use of our execution layer to ensure system stability.
Note on Customer Data: Data processed through your projects and pipelines (Customer Data) is strictly isolated. We do not use Customer Data to train our underlying AI models, nor do we access it except as explicitly authorized for support purposes.
3. How We Use Your Information
Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. We use the information collected to:
- Provide, operate, and maintain our Services.
- Process transactions and send related information, including confirmations and invoices.
- Manage your account and provide customer support.
- Monitor and analyze usage and trends to improve the platform's infrastructure.
- Detect, investigate, and prevent fraudulent transactions, unauthorized access, and other illegal activities.
- Send administrative information, such as updates, security alerts, and support messages.
4. Data Sharing & Disclosure
We adhere to a strict policy of data minimalism. We only share information with third parties in the following limited circumstances:
Service Providers
We may share your information with trusted third-party vendors (e.g., AWS, Stripe) who provide infrastructure, payment processing, or analytics services. They are contractually obligated to protect your data and only use it for the intended purposes.
Legal Obligations
We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
Business Transfers
If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction under strict confidentiality agreements.
5. Security & Data Retention
We implement enterprise-grade security measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure.
- All data is encrypted in transit (TLS 1.3) and at rest (AES-256).
- We utilize strict Role-Based Access Control (RBAC) and logical isolation for all tenant environments.
- Continuous security monitoring and periodic third-party penetration testing are conducted to ensure infrastructure integrity.
We retain personal data only for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it.
6. Your Privacy Rights
Depending on your location (such as the EEA, UK, or California), you may have certain rights regarding your personal data:
- The right to access – You can request copies of your personal data.
- The right to rectification – You can request that we correct any information you believe is inaccurate.
- The right to erasure – You can request that we erase your personal data, under certain conditions.
- The right to restrict processing – You can request that we restrict the processing of your personal data.
- The right to data portability – You can request that we transfer the data that we have collected to another organization, or directly to you.
To exercise any of these rights, please contact our Data Protection Officer using the information provided in the Contact section.
7. Contact Information
If you have questions or comments about this Privacy Policy, our data practices, or if you would like to exercise your rights, please contact us at: